Refund Policy
I am not in love with my Pretty Bird order, can it be returned?
We hope you love your order, however, if for any reason you do not, we offer returns in exchange for store credit on unworn items in resellable condition.To start an exchange, please email sales@prettybird.shop with your order number and ‘Exchange Request’ in the subject line within 7 days of receiving your package. Once the order is returned and inspected, an e-gift card will be issued. Store credit value will be the merchandise total, minus original and return shipping fees.
- For hygiene reasons, we cannot accept exchanges for earrings that have been tried on.
- Sale merchandise and all orders placed with a discount code of 20% or more are final sale.
- If you return individual items from a stacking set, you will be charged the original retail price for those kept items, and your store credit will reflect the difference.
Customer must contact us within 48 hours of receiving order and ship item back within 1 week of delivery to:
PRETTY BIRD USA
16478 Beach Blvd #114
Westminster, CA 92683
Customer may receive a store credit for amount paid
or
Customer may receive a refund for amount paid
Missing Packages
Once the item is packaged, shipped and in the shipping carrier's hands, we are no longer responsible for lost packages, missed deliveries, or undeliverable & incorrect addresses. Please contact the shipping provider with any shipping concerns.
If your package was ‘Returned to Sender’ for any reason, you will be responsible for the shipping fee to re-ship the item.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to sales@prettybird.shop and we will be happy to assist you in any way we can. Be sure to include your order number, name and address for a faster reply. Thank you!